FAQs - Shipping + Pickup

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Shipping Rates

- Free delivery on orders over $45 in Canada.

- Standard flat rate at 4.99$ CAD for orders below 45$ in Canada

- Standard is 3 to 9 business days

- Express flat rate at 17.99$ CAD

- Express is 1 to 2 business days

- Standard flat rate at 14.75$ USD USA orders

- Standard is 4 to 8 business days

- Express flat rate at 26.55$ USD

- Express is 2 to 3 business days


- Economy International flat rate is 40$ CAD for all orders shipped to Europe

- Economy International is 20 to 60 business days


Opening hours for pick up are:

- Monday 10h to 17h

- Wednesday 10h to 17h

- Thursday 10h to 17h.


By making a purchase on the site, the user accepts and acknowledges that he/she must provide a valid email and shipping address for his/her order. Iris + Arlo inc. reserves the right to modify, refuse or cancel an order when we deem it necessary. If we cancel your order after the payment has been processed, we will proceed with the refund of the transaction. It is the user's responsibility to monitor the payment method. 

We try to provide an estimate of delivery times and costs as accurately as possible. However, these may vary due to unforeseen circumstances.

If I've bought a kit, can I return the items individually?

Unfortunately, it is not possible to return individual items from a set.

Where do you deliver your products?

All products, except tampons, can be shipped worldwide.

Where can I track my order?

You can track your order with the tracking number provided once your order has been processed.

I haven't received my order, what should I do? 

If your parcel has still not arrived, please wait another 3 working days and contact us at the following address: info@irisarlo.com

If the carrier tells you that it has been delivered, but you don't have it in your hand (it may have been stolen or dropped off elsewhere), please make sure that the parcel really can't be found.

I made a mistake in my address. How do I correct it? 

Please send us a message as soon as possible to the following address so we can adjust the information in question. info@irisarlo.com

Can I cancel my order while it's in transit?

Unfortunately, it is not possible to cancel, modify or redirect an order that is already in transit. If you wish to modify your order, please let us know as soon as possible at info@irisarlo.com. We'll do our best to help you. 


Please contact us if you have any questions or concerns. Our contact information is as follows: info@irisarlo.com