FAQs - Payment + Terms Of Use

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Do Gift Cards Expire? 

Don't worry, our gift cards never expire! 

Can You Charge My Credit Card If It’s Expired?

When your credit card information changes, such as card number or expiration date, credit card networks may automatically update the services of third parties with whom we do business. This usually occurs when you obtain a new card following an expiry, or when you report your card lost or stolen. Therefore, if you have an Iris + Arlo account, our payment processor may receive your new card details directly from the credit card network.

What Types of Payment Do You Accept? 

We accept all the following payment methods:

  • VISA
  • Mastercard
  • Discover
  • AMEX
  • Diners Club
  • Bancontact
  • iDEAL
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Klarna (Buy Now, Pay Later)

We use Klarna, a "buy now, pay later" application that allows you to split your purchase amount into payments spread over a few months.

Once you've reached the payment page on our site, simply select the "Klarna - Flexible payments" option and you'll be redirected to the secure payment page.

Acceptance Of Terms Of Use

These terms and conditions govern the use of this site and the sale of our products. This is a legal agreement between any person using this site (hereinafter "user") and Iris + Arlo Inc. www.irisarlo.com (hereinafter Iris + Arlo Inc.). In the context of this agreement, "we" and "us" refer to Iris + Arlo Inc.

This site is owned and operated by Iris + Arlo Inc. 

By using this site and/or purchasing our products, the user indicates that he/she has read and understood the terms of use and agrees to abide by them at all times. In the event of disagreement with the terms of this agreement, the user must immediately cease the use of the site.

Mobile Terms Of Service

Iris + Arlo

Last updated: July 11, 2023

The Iris + Arlo mobile message service (the "Service") is operated by Iris + Arlo (“Iris + Arlo”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Iris + Arlo’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Iris + Arlo through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, promotions, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Iris + Arlo. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Iris + Arlo or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Iris + Arlo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Iris + Arlo or email communications@irisarlo.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Intellectual Property

All content published and made available on this site is the property of Iris + Arlo inc. and its creators. This includes but is not limited to, images, texts, logos, documents and downloadable files. It is forbidden to use, reproduce or copy the content belonging to Iris + Arlo Inc. for commercial purposes without the prior written permission of its owner.

External Links

Hyperlinks to third-party sites may be published on this site. These sites are not owned or controlled by Iris + Arlo Inc. Consequently, we cannot be held responsible for their content, changes or updates to these third-party sites. The publication of these hyperlinks does not imply any endorsement or partnership of any kind between Iris + Arlo Inc. and the third-party sites. The hyperlinks are published by Iris + Arlo Inc. for information purposes only and we do not guarantee their quality or accuracy.


Protecting the privacy of our users is important to us. As such, we are committed to keeping user's personal information confidential.

We collect information when the user registers on the site, when the user logs into their account, makes a purchase or enters a contest. Information collected includes name, email address, phone number, and/or credit card information.

In addition, we automatically receive and record information from the user's computer and browser, including IP address, software and hardware, and the page the user requests.

Any information we collect from the user may be used to:

- Personalize their experience and meet their individual needs

- Provide personalized advertising content

- Improve our site

- Improve customer service and support needs

- Contact the user by email

- Administer a contest, promotion, or survey

We are the sole owners of the information collected on this site. Personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction, for example to ship an order.

Disclosure To Third Parties

We do not sell, trade or transfer personal information to third parties. This does not include trusted third parties who assist us in operating our site or conducting our business, so long as those parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.

Protection Of Information

We implement a variety of security measures to maintain the safety of user's personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

Can I Have My Purchase Subsidized?

Yes, depending on where you live, your municipality may offer a subsidy to reimburse part of your purchase of sustainable menstrual products. Click here


Our cookies improve access to our site and identify repeat visitors. In addition, our cookies enhance the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.


We use the email address provided by the user to send them information and updates regarding their order, news from Iris + Arlo Inc., information on related products, etc. At any time, the user can unsubscribe and no longer receive emails from Iris + Arlo Inc. Unsubscribe instructions are included at the bottom of each email.

Applicable Law

This document is subject to the applicable laws of Canada and Quebec, and is intended to comply with its necessary rules and regulations.


Iris + Arlo Inc. reserves the right to modify this agreement in order to comply with applicable law or to reflect any change in the way we manage the site, our products and the way we want the user to behave on the site. These changes are effective when posted on the site. The date of the last update is indicated in all modifications. It is the user's responsibility to review this section to ensure that they are aware of any updates.


Please contact us if you have any questions or concerns. Our contact information is as follows: info@irisarlo.com