Shipping policy

 

Shipping and delivery

By making a purchase on the site, the user accepts and acknowledges that he/she must provide a valid email and shipping address for his/her order. Iris + Arlo inc. reserves the right to modify, refuse or cancel an order when we deem it necessary. If we cancel your order after the payment has been processed, we will proceed with the refund of the transaction. It is the user's responsibility to monitor the payment method. 

We try to provide an estimate of delivery times and costs as accurately as possible. However, these may vary due to unforeseen circumstances.

Pickup

Opening hours for pick up are Monday to Friday from 9:30 to 16:30h. 

Shipping rates

- Free delivery on orders over $45 in Canada.

- Standard flat rate at 4.99$ CAD for orders below 45$ in Canada

      - Standard is 3 to 9 business days

- Express flat rate at 17.99$ CAD

      - Express is 1 to 2 business days
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- Standard flat rate at 14.75$ USD USA orders

      - Standard is 4 to 8 business days

- Express flat rate at 26.55$ USD

       - Express is 2 to 3 business days

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- Economy International flat rate is 40$ CAD for all orders shipped to Europe

       - Economy International is 20 to 60 business days